Cashback Declined

[#1]

I signed up for an 18month contract in August through Top Cashback who now tell me that this has been declined by Plusnet. Can somebody look into this for me?

[#2]

Moderators Note

This topic has been moved from General Chat to Account / Billing 

[#3]

Hi @Welshlady, 

So we can investigate this for you, or advise further would it be possible to provide the rejection reason from TopCashBack's site? This should be held under the claims section. 

[#4]

This is what I received

Regrettably, your claim has been declined. The network agency has not identified ourselves as the last referral for your transaction.

As cashback is a commission based service, when we are not identified as the last referral, we do not receive any commission for a transaction; we pass this commission back to our members as cashback.

Unfortunately, we cannot always guarantee cashback as there are many different ways for referrals to be identified.

I can only apologise on this occasion. We always endeavour to try and get positive outcomes for our claims, but regrettably that cannot always be the case.

As we consider this a valid reason to decline a claim, we will currently be unable to dispute this decision any further.

I sincerely hope your future transactions run much more smoothly.

[#5]

Hi @Welshlady, 

I'm sorry to hear about the issues you're currently experiencing.

I have left a ticket on your account regarding your query. You can view this here

Should you have any further queries, please get in touch.

Thank you,

Aisha