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Cashback Cheque Bounced?!

katieev
Newbie
Posts: 2
Registered: ‎27-07-2015

Cashback Cheque Bounced?!

Received my cashback cheque for joining PlusNet last week. Paid it into my bank and it's now showing as CUI (Centralised Unpaid In) i.e. bounced!
Has anyone come across this before? Spoken to customer support and they're issuing another, but I'm concerned the same will happen again.
Thanks
Katie
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Cashback Cheque Bounced?!

This is the first I've heard of it. Are you ok to let me know if there's any problems with the next one?
My early assumption is that this is an anomaly, but I'll investigate further if there's any further reports. Apologies for the inconvenience.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
katieev
Newbie
Posts: 2
Registered: ‎27-07-2015

Re: Cashback Cheque Bounced?!

Hi Matty, thanks for your reply. They said it'll be with me in around 2 weeks but will let you know.
My bank weren't much help as they couldn't tell the reason why it had been rejected and but this would be confirmed to the sender's bank.