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Cash back not received, what account no do I use when claiming?

nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Cash back not received, what account no do I use when claiming?

Does anyone know where i can find my 7 digit account number.  
13 REPLIES
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: account number

I haven't a clue what you are talking about.
Plusnet does not use numbers for our accounts - they use the user name.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: account number

That's weird trying to fill out a missing cash back claim and it asks for it.
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: account number

I suggest you edit the first post and change the subject title to "Cash back not received, what account no. do I use when claiming?"
PN have a history of offers like this not working properly and we've seen a couple of other posts similar to yours recently.
Hopefully one of the Plusnet Digital Care team will pick up this topic for you and investigate.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: Cash back not received, what account no do I use when claiming?

Thanks and changed as suggested.
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: account number

I'm not sure if this is what you need, as mine is 8 digits long, but the first character is zero, so may not be part of it.
Log in to the member centre, and click on View my bill, then look at one of your bills - mine has a Service ID: field. As I say it's an eight digit number for mine, but if yours starts with a zero as well, try using that...
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Cash back not received, what account no do I use when claiming?

Hi there,
Which cash back offer are you referring too?
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: Cash back not received, what account no do I use when claiming?

Its the quidco one.
dick:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cash back not received, what account no do I use when claiming?

Ah, if it's through quidco then it's them that you need to chase up for the cashback - not sure if they have your bank details or if you have a quidco account number (I'm afraid I'm not signed up so don't know how they work) but you'd need to talk to them about it directly.
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Cash back not received, what account no do I use when claiming?

I think the quidco claim is asking him for their Plusnet account number. We've seen the issue before although I can't remember the outcome.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cash back not received, what account no do I use when claiming?

Ah, fair enough - well nitrams69 your service ID is 2016708, if it's an 8 digit number and that's the one you need just stick a 0 in front of it. Hope it helps, please keep us posted.
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: Cash back not received, what account no do I use when claiming?

Thats the one ive used will wait and see if i get it.
BinnyWuffs
Newbie
Posts: 2
Registered: 11-11-2012

Re: Cash back not received, what account no do I use when claiming?

Hi
First post here. I am also looking to raise a claim as I've not had my "yet to complete" order tracked.
If anyone manages to get cash back from Quidco regarding Plusnet, please post here.
Thanks
petertr2000
Dabbler
Posts: 22
Registered: 01-11-2012

Re: Cash back not received, what account no do I use when claiming?

Just a post to say I had to manually raise a cashback claim with Quidco to, and ran up against the same issue - 7 digit "Account Number".
I dropped the leading zero from my Service ID.  I'll report back what happens.