Cash back claim email not received

[#1]

Hi, my account was up a running on 11/10/19 and I have not yet received my email to claim the cash back offer.

Many thanks
Connie

[#2]

Hi @C0N1,

I'm sorry that you've not received your cashback redemption email. I can see that this should have come through to you so I have redeemed your cashback offer from here and it will be with you within the next 30 days.

[#3]

That’s great thank you!