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Cant pay overdue bill

Nick001
Grafter
Posts: 32
Thanks: 12
Registered: ‎03-02-2019

Cant pay overdue bill

When i click on plus.net/pay it just says  

Error

Sorry, we are not able to complete this request at the moment, please try again later.

 

I have an outstanding bill i need to pay and im not waiting for ages to do it over the phone.

can someone help? 

Thanks

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 580
Thanks: 80
Fixes: 42
Registered: ‎02-05-2017

Re: Cant pay overdue bill

Hi @Nick001, thanks for getting in touch.

 

I am sorry for the issues you are having making payment. Would you be able to try clearing the cache and cookies on your browser and try again for us? If that doesn't work try a second browser / device?

 

Let us know if you need anything else

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Nick001
Grafter
Posts: 32
Thanks: 12
Registered: ‎03-02-2019

Re: Cant pay overdue bill

Pc and the browser on my phone say the exact same thing unfortunately.
Plusnet Help Team
Plusnet Help Team
Posts: 15,084
Thanks: 4,649
Fixes: 778
Registered: ‎21-04-2017

Re: Cant pay overdue bill

Thanks for getting back to us. 

Are you going to plus.net/pay after logging into your account?

If that's the case I'm afraid it looks like the only other way to pay on this occasion would be over the phone.

Happy to call you back if you're free tonight?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team