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Cant pay overdue bill

FIXED
ToTheMoon
Newbie
Posts: 4
Thanks: 3
Registered: ‎30-01-2018

Cant pay overdue bill

Basically im trying to pay my bill that was issued on Jan 7th but there is no where on my account that I can see where I can pay. I've looked through the billing sections and besides the Jan bill it just says failed but there is no link that I can click to pay it, none of the links such as https://portal.plus.net/apps/payment/failed/retry and www.plus.net/pay work for me at all.. I just get an error message. 

 

If someone could provide me with a link or something I'd appreciate it, I tried to call to pay but waited 25 mins when it said I'd be waiting 15 which is great fun and im not sitting around any longer waiting to speak to someone. It shouldnt be this difficult to pay your bill truly awful service tbh

7 REPLIES
ToTheMoon
Newbie
Posts: 4
Thanks: 3
Registered: ‎30-01-2018

Re: Cant pay overdue bill

Just waited another 35 MINUTES to get through and have the phone put down on me before I could say a word, are you kidding me Huh?? THE WORST customer service 

Gel
Seasoned Pro
Posts: 1,642
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Cant pay overdue bill

Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: Cant pay overdue bill

Fix

Which number were you trying?

Took this from an earlier post, seems it is the Billing Team's direct number with no queue - 0800 077 8488

ToTheMoon
Newbie
Posts: 4
Thanks: 3
Registered: ‎30-01-2018

Re: Cant pay overdue bill

I was trying 0800 432 0200 as that was the number that was suggested to me 

 

 

I'll give that number a try tomorrow

 

Thanks for the help 

Plusnet Help Team
Plusnet Help Team
Posts: 9,558
Thanks: 3,079
Fixes: 485
Registered: ‎21-04-2017

Re: Cant pay overdue bill

Hi there. Welcome to the community forums.

Sorry to hear you're not able to pay your bill online.

 

PN don't accept on line payments.

This isn't an accurate statement, because we do allow online payments. Unfortunately, due to the way our system works the online payment process doesn't work when we've provided an extended grace period.

 

I'll be happy to call you back if you want?

Please let me know if you're around anytime today before 5pm.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ToTheMoon
Newbie
Posts: 4
Thanks: 3
Registered: ‎30-01-2018

Re: Cant pay overdue bill

Cheers for the help Gandalf but I called the billing team and a nice guy on the phone sorted it out within a couple minutes which is great customer service shame the waiting times on the main number take so long

 

Thanks anyway

Highlighted
Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: Cant pay overdue bill

Glad you got sorted.

 

I have pinched Gandalf quote at the bottom of his post ;-)

If this post resolved your issue please click the 'This fixed my problem' button !!