Cant pay bill
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Cant pay bill
08-02-2019 1:20 PM
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Re: Cant pay bill
08-02-2019 2:41 PM
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Re: Cant pay bill
08-02-2019 2:46 PM
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Re: Cant pay bill
08-02-2019 3:00 PM
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Re: Cant pay bill
10-02-2019 3:32 PM
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hi im still getting this Sorry, we are not able to complete this request at the moment, please try again later.
so cant pay my bill threw the portal and now ive been threatened that you will close my contract and give it to a debt agency for costs and remainder of the contract ?
Re: Cant pay bill
11-02-2019 10:18 AM
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Sorry to see this Ian.
I've raised this with our billing team for further investigation as you've received a letter advising we'll send your account to a collections agency if the invoice remains unpaid but we're unable to take your payment due to a system issue we're working on.
Apologies for the inconvenience and concern caused.
Re: Cant pay bill
11-02-2019 10:34 AM
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thanks mate
Re: Cant pay bill
12-02-2019 5:10 AM
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You've now restricted my service and are now charging me charges to get my service up and running again when the billing thing has been down on my account don't none of you communicate with one another ? I owe 33 pounds originally bow it's gone up to 46.20 and u have stopped me using the Internet cause of your shoddy billing system thanks a bundle plisnet your the best ....NOT
Re: Cant pay bill
12-02-2019 6:12 AM
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Thanks, you've paid the amount due.
We've now removed the restrictions from your account, so you can browse normally.
- Amount paid:
- £46.26
i want a refund the original bill was 33 pounds and due to your website you couldnt take payment but today u could take the 46.26 pounds so i want a refund on my account please i dont know why u keep changing the software on the first place least it worked before
Re: Cant pay bill
12-02-2019 2:31 PM
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Hi iangilf@
I'm really sorry to hear about the issues you have encountered and I have provided an update to your complaint ticket here
Kind Regards
Re: Cant pay bill
12-02-2019 5:49 PM
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ok thanks ollie
Re: Cant pay bill
16-02-2019 12:00 PM
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just replied to the ticket can u please reply back via the ticket please
Re: Cant pay bill
17-02-2019 8:22 PM
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Re: Cant pay bill
20-02-2019 10:17 AM
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hi can someone tell me what my bill is going to be this time please ive gone onto the website and its showing 33 pounds again where i should only be paying 27 pounds please can you look into this for me as i already have a refund coming to me and dont want to go threw all what i went threw last time with this
thanks
Re: Cant pay bill
20-02-2019 11:55 AM
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Hi @iangilf.
We'll respond to your other post shortly
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