Cant get a MAC key
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cant get a MAC key
Cant get a MAC key
09-02-2011 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a new user.
I have recently moved to a new house and have ordered Plusnet yesterday. The order details mention that i need a MAC key to activate my service.
The problem is, the previous tenant who had a different ISP have moved out of the country. I have no way to contact them and ask for the MAC key. I dont even have an idea about which ISP they were using previously. What should I do in this case? Can Plusnet activate my service without MAC key? I have also raised a ticket #39664620.
Regards
Magneta
Re: Cant get a MAC key
09-02-2011 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to Plusnet and to the forums.
Unfortunately a MAC key only works if you were the paying customer for the previous ISP. The procedure here is for the service to be removed altogether before we can re-instate ours. I'll flag your ticket with the appropriate team to make sure we can get the ball rolling with that.
Adam.
Re: Cant get a MAC key
09-02-2011 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply. So does this mean I dont have to worry about the MAC key? will the new service be still activated? The previous tenant has closed their ISP.
Regards
Magneta
Re: Cant get a MAC key
09-02-2011 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, don't worry about a MAC key one won't be needed.
I've contacted our suppliers to raise a 'tags query' I'm expecting a response by e-mail within 5 working hours, this should confirm how long it will take for the Sky service to be removed from the line so I'll keep you posted.
Re: Cant get a MAC key
09-02-2011 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I hope everything goes well for you but you are in good hands with Adam and the digital Care team
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cant get a MAC key
09-02-2011 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your replies. My house owner has a sky TV connection at home. I dont want THAT sky connection to be removed.
I only want a standalone broadband through the existing BT line number which i have specified in my order. Please let me know if this could be done.
Regards
Magneta
Re: Cant get a MAC key
09-02-2011 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This can be done but we BT need to clear the Sky service off the line first before we can activate our broadband on the same line. I'm just waiting for an e-mail back with details about how long this should take.
If I don't get a reply by tomorrow morning I'll chase it up by phone then I'll be in touch with yourself with an update.
Re: Cant get a MAC key
16-02-2011 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have not got any updates from your support team yet. What is the status of my order and why has not my internet service been activated yet? Has the sky service removed from my line ? Please provide further details. I have ordered the service on 8th Feb 2011. No updates as of yet.
Regards
Magneta
Re: Cant get a MAC key
16-02-2011 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cant get a MAC key
16-02-2011 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cant get a MAC key
16-02-2011 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We'll all we can, my colleague Matt is also helping with this now. Hopefully we can get this pushed through quickly as we originally notified our suppliers of the issue 6 days ago.
Re: Cant get a MAC key
16-02-2011 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Assuming that does all go according to plan we'll be able to get the order placed for you tonight meaning that the broadband should be active next week for you.
Re: Cant get a MAC key
16-02-2011 4:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cant get a MAC key
18-02-2011 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has the service been cleared from my line? What is the update? and Why do I not get a response for my ticket #39664620?
Kindly let me know the date I will get my internet service.
Magneta
Re: Cant get a MAC key
18-02-2011 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're waiting for our suppliers to take action to clear the line before we can raise an order so we can't provide a date just yet I'm afraid, I'm about to start chasing this again now. We'll give you a date was soon as we're able to which hopefully won't take too long.
Thanks for your patience so far,
Adam.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cant get a MAC key