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Cant find it in my account

mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Cant find it in my account

ok i can always find the page that shows what ive already paid, but as far as seeing what ill be paying for the next bill date....well i cant.
4 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Cant find it in my account

it doesnt go there until the last minute, as they dont know how much you are going to spend on extras, the only thing that is constant is your basic BB cost and line rental
Community Veteran
Posts: 26,451
Thanks: 696
Fixes: 8
Registered: 10-04-2007

Re: Cant find it in my account

The basic cost of your account is shown here: https://portal.plus.net/my.html?s=0&action=account_summary
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Cant find it in my account

"it doesnt go there until the last minute"
which means the client ie us will never know how much to have in the account to pay the bill.
surely there should be a page for us to see the climbing amount
Community Veteran
Posts: 38,314
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cant find it in my account

The only escalating parts are £5 per 5GB - you receive emails about this
and Phone charges which are given here https://portal.plus.net/plustalk/index.php?page=wlr_my_account