Cant adjust
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Cant adjust
20-01-2012 3:15 PM
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WTH is going on. ill be damned if i have to fork out an extra £5 when i dont want to and im trying to do the restriction to the speed.
Re: Cant adjust
20-01-2012 3:23 PM
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You can't set it to less than you have already been charged
Re: Cant adjust
20-01-2012 3:32 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Cant adjust
20-01-2012 3:33 PM
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Re: Cant adjust
20-01-2012 5:12 PM
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becuase from previous topics on this subject ive been told to set it at 0.00 so that it doesnt add more.
Re: Cant adjust
20-01-2012 5:17 PM
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When your billing cycle ticks over you can reduce it to 0 if you want any extra next month.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Cant adjust
20-01-2012 5:24 PM
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It isn't incremental so having already been charged £5 the maximum extra charge includes that £5.
So when you set the maximum extra spend to £10 in a billing month that is the maximum extra charge for that billing month even though you have already been charged £10 (you haven't actually been charged £10 yet but it has been added to the bill you will get at the end of the billing month).
So setting the maximum extra spend to £10 limits the bill for broadband to the standard charge plus £10.
This is why you can't set the maximum charge to zero as you have already had a £10 charge added to your account which will be added to the bill at you receive at the end of your billing month
Re: Cant adjust
20-01-2012 5:26 PM
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so as long as i set it to £10, it wont charge me extra when i go over.
edit:
well you say you cant set it to 0.00 after adding extra, this is what has been done before and even advised by the staff on here.
Re: Cant adjust
20-01-2012 5:34 PM
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Re: Cant adjust
23-01-2012 11:48 AM
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You'd need to leave it set at £10 for the remainder of the month as that's what's already been spent, though as soon as you've passed your billing date you should be able to change it to 0.00. I'll have a word internally about the setting to 0.00 after usage has already been added, make sure everyone's aware - thanks for that.
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