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Cant adjust

mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Cant adjust

well since i dont want  to be billed a further £5 when it goes over 20gb, ive tried like previously to do the 0.00 as the limit. but now for some reason its tellign me it has to be £10.00 or more.
WTH is going on. ill be damned if i have to fork out an extra £5 when i dont want to and im trying to do the restriction to the speed.
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cant adjust

As you have already been charged £10 extra  setting the limit at that will mean that there will be more further charges this billing month.
You can't set it to less than you have already been charged
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Cant adjust

Just to clarify this Jim, does that mean it CAN be adjusted down after the end of the current billing period (but BEFORE) usage allowance is exceeded?
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Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cant adjust

Yes
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Cant adjust

ok im confused, i dont want it to automatically add more when i pass the 20gb mark. so are you saying tough luck , or soemthign else.
becuase from previous topics on this subject ive been told to set it at 0.00 so that it doesnt add more.
Moderator
Moderator
Posts: 18,316
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Registered: 11-01-2008

Re: Cant adjust

You've paid £10 to get you to 20GB this month already, so you won't pay more than that this month as long as you set your maximum to £10.
When your billing cycle ticks over you can reduce it to 0 if you want any extra next month.

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Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cant adjust

The maximum extra spend is the amount extra Plusnet can charge you in a billing month
It isn't incremental so having already been charged £5 the maximum extra charge includes that £5.
So when you set the maximum extra spend to £10 in a billing month that is the maximum extra charge for that billing month even though you have already been charged £10 (you haven't actually been charged £10 yet but it has been added to the bill you will get at the end of the billing month).
So setting the maximum extra spend to £10 limits the bill for broadband to the standard charge plus £10.
This is why you can't set the maximum charge to zero as you have already had a £10 charge added to your account which will be added to the bill at you receive at the end of your billing month
mathewlisett
Grafter
Posts: 121
Registered: 01-06-2011

Re: Cant adjust

so by your explaination, if the gb amount goes over 20gb, i wont be charged anymore than what ive asked to be billed extra ie the 2x£5
so as long as i set it to £10, it wont charge me extra when i go over.
edit:
well you say you cant set it to 0.00 after adding extra, this is what has been done before and even advised by the staff on here.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cant adjust

You can't set it to zero after having used extra - you can set it to zero before using extra and after the end of the billing month
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cant adjust

Hi there,
You'd need to leave it set at £10 for the remainder of the month as that's what's already been spent, though as soon as you've passed your billing date you should be able to change it to 0.00. I'll have a word internally about the setting to 0.00 after usage has already been added, make sure everyone's aware - thanks for that.