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Cannot view bill in new billing system

Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?


@Satss wrote:

Hi @Anon sorry to hear about this. I've reviewed your account and update you on this issue here

 

Please get back in touch if you have any questions.


Update is

Thank you for getting in touch with us on the forum. I'm sorry that you have not been billed on your account since December. Due to technical issues on your account we have temporarily suspended the billing whilst we work to resolve these issues. Our IT teams are managing this issue under our Incident management system and will have this resolved as soon as possible. I apologise for any inconvenience this has caused we will update you further once this has been fixed.

What a joke. When  you can' t collect your money you really are in trouble. Filling for bankrupcy next update, no doubt.

Since when have you been able to call one person working every time there is five Fridays in the month a team?

On the other hand maybe they are using that shower of a team they sponsor called Sheffield Wednesday to work onit. They are no good at football so you never know.

Moderator's note by Mike (Mav): Quote fixed.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
serantium
Newbie
Posts: 2
Registered: ‎28-02-2019

Re: Billing system gone to pot?

This 'Billing View" problem has gone on way too long now, its frustrating that no-one at Plusnet seems to have the expertise to resolve this issue. They should just call it a day and revert back to the old system, at least then I could print bills off in order to claim back the costs on my company expenses but as my boss says "no proof bills, no claims" which is totally unacceptable in this modern digital age; so what the H are Plusnet still pratting about at?Huh

serantium
Newbie
Posts: 2
Registered: ‎28-02-2019

Re: Billing system gone to pot?

Unbelievable...having tried and failed so many times I've just been back onto the website for one last attempt and apart from one crash I managed to get all the info printed off that I needed; must have been divine intervervention? Fingers crossed for next time then?Huh

Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

And now for something completely diffe rent, Pnet have said absolutely NOTHING.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

You wrote too much....


@serantium wrote:

They should just call it a day

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anonymous
Not applicable

Re: Billing system gone to pot?

Has this issue started resolving for people now who've listed it before? I can see this thread goes back quite some time...!

I'm a new customer, but haven't received a bill at all, my allowances just re-start at the beginning of the month but (as yet) no bill or direct debit notification/bill email. Have raised a ticket with PN who are aware fully now and "added my account to a list" of known billing problems, but all seems very cagey/shady... Lips are sealed Wondering if I should have just stayed with EE instead...!

Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

Leave if you can. They listed a question on my account  weeks ago, nothing,  not even a comment to their own question. Have paid nothing this year.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Plusnet Help Team
Plusnet Help Team
Posts: 257
Thanks: 23
Fixes: 11
Registered: ‎06-08-2018

Re: Billing system gone to pot?

Hi Anon,

 

Thanks for getting in touch.

 

I'm sorry that you have not received an update to the issue you reported, I appreciate we could have handled the experience better. Please accept my apologies for any inconvenience this has caused you.

 

I have sent an update here.

 

Let us know if you need any further assistance.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

For any reader who has any doubt that Pnet have noooooooooooo idea of what they are doing in respect of this billing issue, this is some of the response that I received to the question. NOTE.............THEY SAY THEY HAVE NO IDEA WHEN IT WILL BE FIXED AND CANNOT TELL ME ANYTHING ABOUT THE BILL.

Does not exactly fit with using the wrong browser or other such rubbish suggested on here earlier by customers.

 


 We have had to temporarily suspend your billing whilst our IT Team managing the problem under our Incident Management system. They anticipate  to get the issue resolved as soon as possible, however we do not have any timescales for this at present.

In the meantime, we are unable to provide any information to you regarding your bills since your last bill was issued on 26th November 2018.

I realise this is not ideal and I apologise sincerely for any inconvenience this has caused you. We will update you further just as soon as we have more information to offer about the issue being fixed.

 

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

I have reported this matter to OFCOM and asked that  you deal with this as a formal complaint.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Plusnet Help Team
Plusnet Help Team
Posts: 257
Thanks: 23
Fixes: 11
Registered: ‎06-08-2018

Re: Billing system gone to pot?

Hi Anon,

 

Thanks for getting back to us.

 

I appreciate your request and can assure you that we take your complaint seriously. This has been logged and you can respond to this at anytime.

 

Let us know if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

Compliants have a time scale related to them, please tell what is Pnets?

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Community Gaffer
Community Gaffer
Posts: 2,832
Thanks: 4,718
Fixes: 93
Registered: ‎29-09-2011

Re: Billing system gone to pot?

Hi @Anon  This complaint is with our High-Level Escalations team, someone will contact you within 5 working days and we will do our best to resolve your issue. 

 Jono H
 Plusnet Community Manager
Anon
Pro
Posts: 601
Thanks: 187
Registered: ‎16-04-2007

Re: Billing system gone to pot?

watch this space.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Total_Chaos
Grafter
Posts: 31
Thanks: 6
Registered: ‎30-07-2007

Re: Billing system gone to pot?

Some of us have never been able to see the bill in Firefox and originally had an issue with Chrome though that did eventually work and you could view the bill.  Now you can click on the bill date to show and nothing happens.  (I don't use Adobe Reader, but have got Foxit and use that for all PDF's. Sometimes you find an app  is hard coded into the website, etc so if you don't have the exact app installed on your computer nothing happens or it will only fire up the MS Windows app and not your default.)

 

Does anybody else have this issue