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Cannot view bill in new billing system

Anon
Pro
Posts: 634
Thanks: 208
Registered: ‎16-04-2007

Re: Thanks for visiting, we'll be back soon

Wonder if this forum will be the next target to fiddle with and put out of order for a few months?

Whatever happens always remember "We will do you
.........................proud" say Pnet.
llwynog
Newbie
Posts: 3
Thanks: 6
Registered: ‎11-03-2019

Re: Thanks for visiting, we'll be back soon

Isn't it stupid, after all this time, the tech people have not worked out how to prepare the bills in a simple PDF format.  I do not understand how Which rate them so high year after year - they need to look at some community files and re-assess. This month I did not even get an email telling me how much from my bank - can it get any better? This is not my only problem but thats another topic.

llwynog
Newbie
Posts: 3
Thanks: 6
Registered: ‎11-03-2019

Re: Thanks for visiting, we'll be back soon

Well, its nearly a year and the problems not yet fixed.  I am a paid up member of Which and will follow your example and contact them regarding our 'troubles'.  We need everyone else to do the same.  I was with one ISP near the bottom but never had these complications.

terryb44
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-07-2019

Re: Thanks for visiting, we'll be back soon

I am using Firefox Quantum, latest version, but have not been able to access the "View my Bills" page for months. All I get is a white screen. I can see it in Internet Explorer. This issue seems to have been going on for years now, when can I expect to be able to see my bills, and what is the problem?

Anon
Pro
Posts: 634
Thanks: 208
Registered: ‎16-04-2007

Re: Thanks for visiting, we'll be back soon

I think that if they reply it will be "we don't know" to both questions.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Superuser
Superuser
Posts: 14,364
Thanks: 5,388
Fixes: 31
Registered: ‎22-08-2007

Re: Thanks for visiting, we'll be back soon

@terryb44

A warm welcome to the forums.

Have you tried...

(A) a forced log out using the log out option then logging on again?

(B) a different browser?
terryb44
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-07-2019

Re: Thanks for visiting, we'll be back soon

Uninstalled Firefox completely, reinstalled it and it worked - once anyway, the next time I went in I got a message saying "Oops, something went wrong, we're trying to fix it!". Took me ages to get all my passwords back too!

Just tried again now and it worked again, but I had to wait a while for the page to appear.

Superuser
Superuser
Posts: 14,364
Thanks: 5,388
Fixes: 31
Registered: ‎22-08-2007

Re: Thanks for visiting, we'll be back soon

That very much sounds like a stale cookie / session token problem.

If the logged in portal session times out, just logging back in to the portal does not always clear out previous session states.  Using the explicit log out option does generally clean everything up … though 'smart' software which mess with such things can cause problems.

davidj66
Aspiring Pro
Posts: 649
Thanks: 41
Fixes: 2
Registered: ‎04-09-2008

Re: Thanks for visiting, we'll be back soon

Don't know whether an update to Firefox has fixed the "bills not viewable" issue or the coders at PN have finally sorted it out - but I can now view bills without having to change to the Chrome browser!!

Logged in this morning to see whether Monthly Usage had really been removed - it had - and just tried Billing out of interest!!

I'm on Firefox Quantum 68.0.1 (64 bit)

terryb44
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-07-2019

Re: Thanks for visiting, we'll be back soon

Yes, not sure what's changed but mine is working in Firefox too now, although there is a short wait before it loads. My only problem now is that Adobe Reader no longer seems to work after the latest Windows 10 Update and as the bills are in PDF format I have to use Firefox to view and download them! You just can't win can you!

Total_Chaos
Grafter
Posts: 32
Thanks: 6
Registered: ‎30-07-2007

Re: Thanks for visiting, we'll be back soon

I have been using opera to view bills.  (Same engine as Chrome.)  However seeing the latest comments tried FF with the latest update and I cannot see bills.  However in the past immediately after an update occasionally you could see the bill but when you revisited it later you could not see the bill so the same may apply this time.

 

Firefox is one of the most regularly updated browsers and actually closer to the latest standards than most others.  Personally I think that Plusnet have made a conscious decision not to bother with FF. After all they can just force customers to use another browser that works without PN putting any effort into resolving  the problem.    

 

Incidentally if you are having issues with Adobe Reader try "Foxit" the free version. I dropped Adobe Reader several years ago and have never had a real issue with "Foxit" whether within a browser or standalone.  The one support question I raised a couple of years ago was responded to quickly.

Longliner
Rising Star
Posts: 79
Thanks: 18
Fixes: 2
Registered: ‎22-10-2014

Re: Thanks for visiting, we'll be back soon

I've got latest Firefox 68.0.1 too and I'm very pleased with it, having used no other browser for many years. Just for interest I tried viewing my PN bill and got a 'contact system administrator' warning; tried again and it worked perfectly. As mentioned before, I have had billing problems every time I have entered or altered my contract, but the broadband/phone service has never faltered. If only PN could sort out its billing problems there wouldn't be an ISP to touch it ...