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Cannot view bill in new billing system

Community Veteran
Posts: 1,250
Thanks: 38
Registered: ‎01-08-2007

Re: Billing system gone to pot?

@Mook despite setting my account for auto log-in, I still had to sign in when I went back a short while ago and going to the set up page for it, it was showing as off. BUT I couldn't view my bill (or else it was going to take longer to load than usual) till I had logged out and in again.

Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
Highlighted
Community Veteran
Posts: 7,046
Thanks: 2,294
Fixes: 43
Registered: ‎16-10-2014

Re: Billing system gone to pot?

Thanks for that @Mad_Moggies, so for me that rules out the jQuery as a culprit and potentially points the finger at the cookie data / session state management and or the processes that use, manage or maintain it

caravanj
Aspiring Pro
Posts: 267
Thanks: 51
Fixes: 3
Registered: ‎31-07-2014

Re: Billing system gone to pot?

Today our bill was slightly more than I expected so I wanted to check the calls to see if any of them were chargeable calls but nothing in the billing section works.

I can't view our bills or calls.

In fact hardly any of the options on the home page work.

I've tried using IE, FireFox & Opera.

I would have expected the ability to check bills & usage to be a basic function.

P.S. None of the links in Manage Your Account are working either.

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,178
Thanks: 117
Fixes: 52
Registered: ‎06-08-2018

Re: Billing system gone to pot?

Hello @caravanj,

Thanks for getting in touch.

I am sorry to hear you are having trouble viewing the your account page and I apologise for the frustration caused.

While we are not aware of any outstanding billing issues affecting the member centre and areas you have highlighted, we would be more than happy to pass along any information you are looking for. If you could PM us and we can sort this out for you.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


michael_taylor
Newbie
Posts: 3
Registered: ‎09-11-2016

Re: Billing system gone to pot?

I have had the same problem all day none of the links in my account work
Plusnet Help Team
Plusnet Help Team
Posts: 1,178
Thanks: 117
Fixes: 52
Registered: ‎06-08-2018

Re: Billing system gone to pot?

Hello @michael_taylor,

Thanks for getting in touch.

As mentioned above, we do not currently have any outstanding issues regarding this, however, if you do require further information on your account please feel free to PM me.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


michael_taylor
Newbie
Posts: 3
Registered: ‎09-11-2016

Re: Billing system gone to pot?

Still no links in my account loading pm sent.

 

Superuser
Superuser
Posts: 14,704
Thanks: 5,711
Fixes: 32
Registered: ‎22-08-2007

Re: Billing system gone to pot?

@Mads,

The stale / dirty session issue still exists.  I just attempted to access my billing details and found I could not.

After using the "forced" logout link (right hand side of the option / areas navigation ribbon) and then logging in again, I could access my billing details.  Sometimes there is a less than obvious context to problem reports, which need to be considered when believing that there are no issues!!

michael_taylor
Newbie
Posts: 3
Registered: ‎09-11-2016

Re: Billing system gone to pot?

Still get a blank page when i click on view bills or view calls in my account.

Have tried logging in and out,used 2 computers a android phone and 4 browsers with same result.

After having to close my old A/C and open a new A/C last week i hope we are still not  having billing issues,

Can a member of staff contact me as soon as possible.

 Contact details sent to mads last night.

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,736
Thanks: 4,565
Fixes: 757
Registered: ‎21-04-2017

Re: Billing system gone to pot?

@michael_taylor wrote:

Still no links in my account loading pm sent.

Looks like Maddy is out of the office currently, but I've checked what you've said and I've created a support ticket on your account which I hope helps answer your question: https://www.plus.net/wizard/?p=view_question&id=186503356

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
higgles
Dabbler
Posts: 18
Registered: ‎06-02-2014

Re: Billing system gone to pot?

I'm getting a black page when looking at the billing as well.  When I log onto my account, the main page is displayed.  However, when I click on billing, I just get a blank page.  This is on a mac using either Chrome or Safari.  Looks like there is something broken.

davidj66
Aspiring Pro
Posts: 655
Thanks: 41
Fixes: 3
Registered: ‎04-09-2008

Re: Billing system gone to pot?

Nothing new for me.......using my default browser, Firefox, the bills never display -just an expanse of white ...but using Chrome or Edge, I can see all billing detail.

higgles
Dabbler
Posts: 18
Registered: ‎06-02-2014

Re: Billing system gone to pot?

Just tried on my Windows 10 box with IE and Chrome.  A big expanse of white on both.

Plusnet Help Team
Plusnet Help Team
Posts: 1,237
Thanks: 194
Fixes: 60
Registered: ‎09-10-2018

Re: Billing system gone to pot?

Hi there @higgles, thanks for updating us.

 

Have you tried @Townmans fix for your issue found further back in the thread?

 

(I realise you probably have, but definitely worth asking)

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
higgles
Dabbler
Posts: 18
Registered: ‎06-02-2014

Re: Billing system gone to pot?

I've given it a try and it's still broken.  Safari on the mac and IE on windows have never been used for accessing Plusnet so there is no issue for any cached content.  It just seems to be broken somewhere.