@CrystalJayme wrote:
@Townman - Why is your answer so negative? I was just saying that we should have an app like tapatalk where you can look at your account and see your bills and phone bills too instead of turning on the laptop or desktop pc just to look at my account. You really need to chill.
Is that the best you can do to debate the matter - make a personal attack? You do not seem to have any ability to discuss the points made, all you can do is suggest that Plusnet should be like others … who have probably got it wrong!
Single purpose apps are never the right solution for simple enquiry to a remote service purposes, even though they might be seen to be a fashionable solution. They might have a place where there is true need for off line content / or off-line use, like for example dropbox. After spending decades in the IT industry I can assure you that fashion has rarely delivered anything beneficial, it rather tends to just be a more complex way of doing something which ought to be quite simple and probably more proficiently implemented in a different manner. I have seen £300k developments cost £5+m because some idiot thought fashionable technology was more important than just delivering the functionality … and you the tax payer are picking up the cost.
- Plusnet has just spent a fortune implementing a new billing system - there are other essential priorities requiring expenditure before a fashionable application to do exactly the same thing as the existing system does
- Apps are single function technology - you cannot use one supplier's app to manage a different supplier's service - but you can use one web browser to access everything
- Every additional app (which you might use only occasionally) robs more space on your phone / tablet which you might make better use of for other purposes - such as storing music or photos
- Not everyone has smart devices, whereas everyone has something which will run a web browser … as do smart devices … and there's not too much wrong with accessing the billing system on a smart phone
- Unless you build an app for every (ever changing) platform, you are going to leave out some users - a web application is for everyone
You really need to look at the bigger picture! Diverting time, effort and money to do fashionable things (accessible by some but not all) for which there are existing solutions, at the expense of doing other things which we can all benefit from might be thought to be a bit selfish. There is a whole host of very desirable things to be looked at before an app.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
