Cannot view bill in new billing system
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Re: Cannot view bill in new billing system
07-09-2018 8:55 AM
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@infidelus wrote:
When I cleared my cookies in Chrome, I just searched for the ones that said plusnet and deleted them. No need to clear anything other than that.
I may try that, although as I and others have said, I am not convinced it is a cookie issue.
Re: Cannot view bill in new billing system
07-09-2018 12:03 PM
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I've cleared all PN cookies twice now -but still Bills and Payments leads to a blank page
Re: Cannot view bill in new billing system
07-09-2018 2:10 PM
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Hi @davidj66 what browser and version are you using? could you try another?
Re: Cannot view bill in new billing system
07-09-2018 2:27 PM
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Using 64 bit FF 61.0.2; Just installed Chrome and logged in to website ...and Bills and Payments works...so its an issue with FF!
Re: Cannot view bill in new billing system
07-09-2018 2:38 PM
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Thanks for clearing that up for us @davidj66
Re: Cannot view bill in new billing system
07-09-2018 2:44 PM - edited 07-09-2018 2:45 PM
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@davidj66 I found if I cleared the cookie iac.plus.net it seemed to work okay for a while in Firefox
Re: Cannot view bill in new billing system
07-09-2018 2:51 PM
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Just to stick my nib in I use palemoon and the few times I looked at "Bills and Payments" all I saw was basically a page with the central area blank.
At least that's what I thought. I just happened to leave that tab on while looking at other things and when I went back to it the details were there.
Just starting from scratch and watching the "blank" page the details just take a long time to appear. Half a minute or more.
Makes the forum pages look fast.
Re: Cannot view bill in new billing system
07-09-2018 3:01 PM
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Re: Cannot view bill in new billing system
07-09-2018 3:09 PM
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@jab1 These are the cookies I have in Firefox 61.0.2 (64 bit)
Re: Cannot view bill in new billing system
07-09-2018 3:10 PM
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Spoke too soon about being OK in Chrome -tried to drill down to latest bill ....I get message ..error ..consult your system administrator!
Re: Cannot view bill in new billing system
07-09-2018 3:11 PM
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Just trying to print out an invoice in Edge and I don't get a full invoice printed.
If I 'right click' the invoice and select 'print' I get part of the invoice printed but it's over-laid on the options page.
However if I 'right click' the invoice and click 'Select All' then 'Copy' I can paste it into a Word doc in full.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cannot view bill in new billing system
07-09-2018 3:19 PM - edited 07-09-2018 3:32 PM
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@Richchad wrote:
@jab1 These are the cookies I have in Firefox 61.0.2 (64 bit)
Thanks, @Richchad - found it, but strangely it doesn't appear in CCleaners list of cookies (nor do some others I have on that list):undecided:
Deleting it in the Firefox list works - at least for the next attempt at visiting the bills page, anyway.
Re: Cannot view bill in new billing system
07-09-2018 3:27 PM
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May we have a statement of what the page load sequence should look like please, so that users can better discern what is happening here on their browser? It has been identified that there is a 5MB+ payload when loading the "application" - on slow lines that is going to take time, more time than some might expect, be happy to wait for. On Win10 Edge, I see the following.
- The "frame" page loads - Page loading indicators stop
- The standard footer block gets "pushed" downwards leaving a big white space
- A blue-grey place holder appears
- The new billing screen appears
Repeat the above and I get "Sorry, we are not able to complete this request at the moment, please try again later.", refresh repeatedly and get the same error.
Log out, log back in repeat 1-4 above and all is OK.
In passing, this morning I left my PC looking at an old invoice (looking to help work out how to print them), when I returned, I clicked the X to close the modal window and was left with a greyed out billing page, on which nothing functioned. Did something else and got "pushed" to the logon page. Somewhat looks like graceless failure in the event of a session time out.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot view bill in new billing system
07-09-2018 3:41 PM
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@Townman-I've left the page open for upwards of 10 minutes in FF -but it never advances beyond your "stage 2 "
Re: Cannot view bill in new billing system
07-09-2018 3:49 PM
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Does anyone know if FF has any page load or script time out parameters?
Personally I do not use it as it seems so bug ridden!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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