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Cannot update payment method

FIXED
jimmy19856
Hooked
Posts: 6
Thanks: 2
Registered: ‎15-05-2019

Cannot update payment method

I am simply trying to update my credit card details after receiving a new card but Plusnet ALWAYS says card declined. Can someone please help me out?Huh

Please don't suggest I am typing the wrong number or something because I am not. I tried with other cards and always the same result.

5 REPLIES 5
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Cannot update payment method

Hi @jimmy19856, to be honest I'm not too sure what's causing this as can't see any issues on the account.

 

I have created a ticket here with a more detailed response, please drop us a message on here if you reply so that we can pick this up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
jimmy19856
Hooked
Posts: 6
Thanks: 2
Registered: ‎15-05-2019

Re: Cannot update payment method

Hi Lauren,

I have left a response to the ticket

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Cannot update payment method

Fix

Hi @jimmy19856

 

I have updated you via ticket here here

 

We will await your response. 

 

Kind regards

 

 

jimmy19856
Hooked
Posts: 6
Thanks: 2
Registered: ‎15-05-2019

Re: Cannot update payment method

I have now updated my details, thanks for your help.

 

As this is not the first time this has happened to me it would seem a lot easier if the customer could be given the ability to remove card details, rather than having to open a ticket each time. Just a suggestion.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,326
Thanks: 6,527
Fixes: 1,076
Registered: ‎21-04-2017

Re: Cannot update payment method

I'm glad to see you've been able to update your card details now and thanks for the feedback @jimmy19856 

Let us know if there's anything else we can help you with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team