Cannot update payment method

[#1]

I am simply trying to update my credit card details after receiving a new card but Plusnet ALWAYS says card declined. Can someone please help me out?

Please don't suggest I am typing the wrong number or something because I am not. I tried with other cards and always the same result.

[#2]

Hi @jimmy19856, to be honest I'm not too sure what's causing this as can't see any issues on the account.

I have created a ticket here with a more detailed response, please drop us a message on here if you reply so that we can pick this up for you.

[#3]

Hi Lauren,

I have left a response to the ticket

[#4 · Accepted solution]

Hi @jimmy19856

I have updated you via ticket here here

We will await your response. 

Kind regards

[#5]

I have now updated my details, thanks for your help.

As this is not the first time this has happened to me it would seem a lot easier if the customer could be given the ability to remove card details, rather than having to open a ticket each time. Just a suggestion.

[#6]

I'm glad to see you've been able to update your card details now and thanks for the feedback @jimmy19856 

Let us know if there's anything else we can help you with.