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Cannot seem to switch my Plusnet package.

vegasking
Dabbler
Posts: 10
Registered: 13-09-2007

Cannot seem to switch my Plusnet package.


Hi,we currently on option 3 for and pay £31.99 (inc line rental) for broadband (30GB limit) and evenings/weekends phone, you are currrently advertising 60GB and talk anytime for £29.99 (inclusive of line rental) I have attempted to switch online and all I get is a page showing me three broad band options with mine at £19.99 already being highlighted.
Plusnet have a record of keeping you on higher tariffs when cheaper ones are introduced as it has occurred previously, looking around BT offer unlimited download, free wifi and talk anytime for £3 less than we pay for a far inferior product.
Is it worth staying after nearly 10 years?
5 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cannot seem to switch my Plusnet package.

The phone and broadband are separate and the phone part isn't an upgrade
When you go to the upgrade broadband section do you see your present package, Value and Extra or three versions of your present package.
If three versions of your present package the change would need to be done manually. Note the variable pricing on Value and Extra (it is higher on a Market 1 exchange)
Plusnet do not move customers between packages automatically as they may not suit.
Community Veteran
Posts: 26,438
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Cannot seem to switch my Plusnet package.

When you are on the page showing the Broadband My Way options is there not a button labelled "Change my products"?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
vegasking
Dabbler
Posts: 10
Registered: 13-09-2007

Re: Cannot seem to switch my Plusnet package.

I get a page stating

Extra

£11.49
per month

Estimated speed: 5Mb
60GB Usage Allowance
Unlimited overnight usage between midnight-8am
Ideal for large families, home workers, downloaders and gamers

Expected speeds explained


Value

£6.49
per month

Estimated speed: 5Mb
10GB Usage Allowance
Unlimited overnight usage between midnight-8am
Ideal for most internet users

Expected speeds explained


THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 3 (Monthly Contract)

£19.99
per month
30GB Usage Allowance
Peer-to-Peer/Binary USENET - Expected speeds explained
Designed for serious Internet users and is ideal for all Internet activities
Monthly Contract

So I seem to be paying more for an inferior product and cannot change it online.
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cannot seem to switch my Plusnet package.

So select Extra which is the package you want and then take up the phone as part of the upgrade procedure - see the header from this screen grab
Do Plusnet provide your phone package at present. If so then to get the lowest price you would need to take out the 12 months line rental in advance. If you are with another provider for your phone you would first need to check your present contract
Community Veteran
Posts: 26,438
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Cannot seem to switch my Plusnet package.

Quote from: vegasking
Plusnet have a record of keeping you on higher tariffs when cheaper ones are introduced as it has occurred previously,

The truth is that Plusnet have a record of sending everyone notification of new products but don't automatically change people in case there is a particular reason why they wish to stay on their existing packages. If people don't read and act on the marketing emails (or have opted out of receiving them) it's their fault not Plusnet's!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)