Cannot read my incorrect bill!
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06-09-2018 9:13 PM - edited 07-09-2018 12:59 PM
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I am unable to read my bill & receive the following message "There has been an issue; please consult your system administrator".
I am very concerned as my bill should only be £5.00 but the PN email states £13.26!
Please resolve this matter ASAP.
Fixed! Go to the fix.
Re: Cannot read my bill
07-09-2018 1:10 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Cannot read my bill
07-09-2018 6:54 AM
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The incorrect charge isn't an intermittent fault!!!!!!
Re: Cannot read my bill
07-09-2018 8:15 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Cannot read my bill
07-09-2018 9:10 AM - edited 07-09-2018 9:11 AM
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I had this error message yesterday. I logged in again and the bill appeared (complete with apparently incorrect charges).
Re: Cannot read my bill
07-09-2018 10:11 AM
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I have now been on phone to PN for 70 minutes! I first spoke to a lady in billing who investigated my account & told me "your contract is a complete mess & I will transfer you to the contracts department who will sort this out for you."
That transfer happened quickly although there was no contact between the 2 staff members so yet again I explained why I was calling. The gentleman in contracts didn't have a clue, told me I was in the wrong department & was transferring me to who knows where! His manner was both rude & abrupt, not the norm for PN.
I am now speaking with a 3rd staff member who agrees that the new system hasn't reflected my new charge so he has referred this back to the billing department, which is where I started 90 minutes ago! This is a shambles & I would appreciate it if a PN member who monitors this forum would care to comment & also make sure that what I have been told will actually happen!
07-09-2018 5:18 PM
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Good afternoon @tijara33,
Sorry to see your query and worries were handled incorrectly.
I can see that you have now spoken with a member of the Customer Support team who is progressing this with our billing team for you.
Thanks
Re: Cannot read my bill
07-09-2018 5:25 PM
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Thank you for picking this up, I hope that the matter is soon fully resolved.
Re: Cannot read my bill
08-09-2018 9:31 AM
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Re: Cannot read my bill
09-09-2018 6:14 AM
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Thanks Gandalf, I hope that I don't have to come & haunt you.
Re: Cannot read my incorrect bill!
26-09-2018 12:21 AM
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I am having the same problem "There has been an issue; please consult your system administrator" and my bill seems quite a bit more then normal ive not been able to get to see my bill for a while now would be nice to see why its as much as it is thanks
Re: Cannot read my incorrect bill!
26-09-2018 10:58 AM
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That tends to be a transient error message. Close the browser (which on are you using?) and try again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Cannot read my incorrect bill!
26-09-2018 5:14 PM
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Hi @Mackem1973
I am sorry that you were having issues viewing your invoices yesterday.
Can you confirm if this is still the case?
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