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Cannot read my incorrect bill!

FIXED
tijara33
Community Veteran
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Cannot read my incorrect bill!

I am unable to read my bill & receive the following message "There has been an issue; please consult your system administrator".

 

I am very concerned as my bill should only be £5.00 but the PN email states £13.26!

 

Please resolve this matter ASAP.

12 REPLIES 12
Townman
Superuser
Superuser
Posts: 16,943
Thanks: 7,030
Fixes: 67
Registered: ‎22-08-2007

Re: Cannot read my bill

That message is an intermittent fault. Just keep trying. Which browser are you using?
tijara33
Community Veteran
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Cannot read my bill

The incorrect charge isn't an intermittent fault!!!!!!

Townman
Superuser
Superuser
Posts: 16,943
Thanks: 7,030
Fixes: 67
Registered: ‎22-08-2007

Re: Cannot read my bill

Never said it was, but the error message is!
longedge
Aspiring Pro
Posts: 366
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

Re: Cannot read my bill

I had this error message yesterday. I logged in again and the bill appeared (complete with apparently incorrect charges).

tijara33
Community Veteran
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Cannot read my bill

I have now been on phone to PN for 70 minutes! I first spoke to a lady in billing who investigated my account & told me "your contract is a complete mess & I will transfer you to the contracts department who will sort this out for you."

 

That transfer happened quickly although there was no contact between the 2 staff members so yet again I explained why I was calling. The gentleman in contracts didn't have a clue, told me I was in the wrong department & was transferring me to who knows where! His manner was both rude & abrupt, not the norm for PN.

 

I am now speaking with a 3rd staff member who agrees that the new system hasn't reflected my new charge so he has referred this back to the billing department, which is where I started 90 minutes ago! This is a shambles & I would appreciate it if a PN member who monitors this forum would care to comment & also make sure that what I have been told will actually happen!

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Cannot read my bill

Fix

Good afternoon @tijara33,

 

Sorry to see your query and worries were handled incorrectly.

I can see that you have now spoken with a member of the Customer Support team who is progressing this with our billing team for you.

 

Thanks

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


tijara33
Community Veteran
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Cannot read my bill

Thank you for picking this up, I hope that the matter is soon fully resolved. Thumbs_Up

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,560
Thanks: 6,059
Fixes: 1,016
Registered: ‎21-04-2017

Re: Cannot read my bill

No worries. I'd expect you should receive a refund within 5 to 10 working days.

Let us know if you have any further queries. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tijara33
Community Veteran
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Cannot read my bill

Thanks Gandalf, I hope that I don't have to come & haunt you.Funny

Mackem1973
Grafter
Posts: 48
Thanks: 17
Registered: ‎20-07-2018

Re: Cannot read my incorrect bill!

I am having the same problem "There has been an issue; please consult your system administrator"  and my bill seems quite a bit more then normal ive not been able to get to see my bill for a while now would be nice to see why its as much as it is thanks

Townman
Superuser
Superuser
Posts: 16,943
Thanks: 7,030
Fixes: 67
Registered: ‎22-08-2007

Re: Cannot read my incorrect bill!

That tends to be a transient error message.  Close the browser (which on are you using?) and try again.

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Cannot read my incorrect bill!

Hi @Mackem1973

 

I am sorry that you were having issues viewing your invoices yesterday.

 

Can you confirm if this is still the case?