Cannot read my incorrect bill!

[#1]

I am unable to read my bill & receive the following message "There has been an issue; please consult your system administrator".

I am very concerned as my bill should only be £5.00 but the PN email states £13.26!

Please resolve this matter ASAP.

[#2]

That message is an intermittent fault. Just keep trying. Which browser are you using?

[#3]

The incorrect charge isn't an intermittent fault!!!!!!

[#4]

Never said it was, but the error message is!

[#5]

I had this error message yesterday. I logged in again and the bill appeared (complete with apparently incorrect charges).

[#6]

I have now been on phone to PN for 70 minutes! I first spoke to a lady in billing who investigated my account & told me "your contract is a complete mess & I will transfer you to the contracts department who will sort this out for you."

That transfer happened quickly although there was no contact between the 2 staff members so yet again I explained why I was calling. The gentleman in contracts didn't have a clue, told me I was in the wrong department & was transferring me to who knows where! His manner was both rude & abrupt, not the norm for PN.

I am now speaking with a 3rd staff member who agrees that the new system hasn't reflected my new charge so he has referred this back to the billing department, which is where I started 90 minutes ago! This is a shambles & I would appreciate it if a PN member who monitors this forum would care to comment & also make sure that what I have been told will actually happen!

[#7 · Accepted solution]

Good afternoon @tijara33,

Sorry to see your query and worries were handled incorrectly.

I can see that you have now spoken with a member of the Customer Support team who is progressing this with our billing team for you.

Thanks

[#8]

Thank you for picking this up, I hope that the matter is soon fully resolved.

[#9]

No worries. I'd expect you should receive a refund within 5 to 10 working days.

Let us know if you have any further queries.

[#10]

Thanks Gandalf, I hope that I don't have to come & haunt you.

[#11]

I am having the same problem "There has been an issue; please consult your system administrator"  and my bill seems quite a bit more then normal ive not been able to get to see my bill for a while now would be nice to see why its as much as it is thanks

[#12]

That tends to be a transient error message.  Close the browser (which on are you using?) and try again.

[#13]

Hi @Mackem1973

I am sorry that you were having issues viewing your invoices yesterday.

Can you confirm if this is still the case?