Cannot read my incorrect bill!
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- Re: Cannot read my incorrect bill!
06-09-2018 9:13 PM - edited 07-09-2018 12:59 PM
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I am unable to read my bill & receive the following message "There has been an issue; please consult your system administrator".
I am very concerned as my bill should only be £5.00 but the PN email states £13.26!
Please resolve this matter ASAP.
Fixed! Go to the fix.
Re: Cannot read my bill
07-09-2018 1:10 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot read my bill
07-09-2018 6:54 AM
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The incorrect charge isn't an intermittent fault!!!!!!
Re: Cannot read my bill
07-09-2018 8:15 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot read my bill
07-09-2018 9:10 AM - edited 07-09-2018 9:11 AM
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I had this error message yesterday. I logged in again and the bill appeared (complete with apparently incorrect charges).
Re: Cannot read my bill
07-09-2018 10:11 AM
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I have now been on phone to PN for 70 minutes! I first spoke to a lady in billing who investigated my account & told me "your contract is a complete mess & I will transfer you to the contracts department who will sort this out for you."
That transfer happened quickly although there was no contact between the 2 staff members so yet again I explained why I was calling. The gentleman in contracts didn't have a clue, told me I was in the wrong department & was transferring me to who knows where! His manner was both rude & abrupt, not the norm for PN.
I am now speaking with a 3rd staff member who agrees that the new system hasn't reflected my new charge so he has referred this back to the billing department, which is where I started 90 minutes ago! This is a shambles & I would appreciate it if a PN member who monitors this forum would care to comment & also make sure that what I have been told will actually happen!
07-09-2018 5:18 PM
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Good afternoon @tijara33,
Sorry to see your query and worries were handled incorrectly.
I can see that you have now spoken with a member of the Customer Support team who is progressing this with our billing team for you.
Thanks
Re: Cannot read my bill
07-09-2018 5:25 PM
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Thank you for picking this up, I hope that the matter is soon fully resolved.
Re: Cannot read my bill
08-09-2018 9:31 AM
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Re: Cannot read my bill
09-09-2018 6:14 AM
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Thanks Gandalf, I hope that I don't have to come & haunt you.
Re: Cannot read my incorrect bill!
26-09-2018 12:21 AM
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I am having the same problem "There has been an issue; please consult your system administrator" and my bill seems quite a bit more then normal ive not been able to get to see my bill for a while now would be nice to see why its as much as it is thanks
Re: Cannot read my incorrect bill!
26-09-2018 10:58 AM
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That tends to be a transient error message. Close the browser (which on are you using?) and try again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot read my incorrect bill!
26-09-2018 5:14 PM
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Hi @Mackem1973
I am sorry that you were having issues viewing your invoices yesterday.
Can you confirm if this is still the case?
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