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Cannot pay outstanding debit

balbinot
Newbie
Posts: 8
Thanks: 2
Registered: ‎11-11-2017

Cannot pay outstanding debit

I am trying to call the call centre to pay an outstanding 6 pound bill after moving home and cancelling the service. Currently I am on a 20 minute hold, after trying two other times in the recent past.

 

Online payment does not work. I go to plus.net/pay, as advised by the automatic message from the call centre and I get an error message on the landing page. 

 

Please advise on how to pay. In the email it said I have 16 days to pay... I am trying.

4 REPLIES 4
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Cannot pay outstanding debit

Hi @balbinot

Please accept my apologies for the delay in getting through to us.

I can see a member of our team tried to get in contact with your but received an engaged tone on the contact details we have. I'm afraid you would need to call us on 0800 432 0200 to make the payment.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
balbinot
Newbie
Posts: 8
Thanks: 2
Registered: ‎11-11-2017

Re: Cannot pay outstanding debit

I answered the phone and it immediately the call droped. 

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Cannot pay outstanding debit

Hi @balbinot

 

I am extremely sorry that you have been having issues paying your final bill payment.

 

If you are still having issues using www.plus.net then I do apologise but you will need to contact our Customer Support team on 0800 432 0200.

 

I apologise for any inconvenience this has caused.

 

 

balbinot
Newbie
Posts: 8
Thanks: 2
Registered: ‎11-11-2017

Re: Cannot pay outstanding debit

I got to pay it via phone. Thanks.