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Cannot login to my online account

FIXED
gd77ni
Newbie
Posts: 8
Fixes: 1
Registered: ‎22-11-2013

Cannot login to my online account

Guys - not sure who to contact here - I'm pretty IT literate but got a simple problem... Cannot login to my online control panel to check my bill (looks a bit expensive..)

Have tried resetting password twice - tried logging in a numerous browsers... still does not recognize my login

Very frustrating. What do I do here?

Thanks in advance.

G

 

3 REPLIES 3
gd77ni
Newbie
Posts: 8
Fixes: 1
Registered: ‎22-11-2013

Re: Cannot login to my online account

Fix

Sorry sorry now working - just took some time to update I'm guessing.

Thanks

(Can't see how to delete my post - so mods delete away if you wish!)

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Cannot login to my online account

@gd77ni

 

Hello, I am glad to hear it has all been resolved. Do not worry about deleting the post as it has been marked as fixed and this is one and the same.

 

Please do feel free in getting back in touch with us should you require further assistance - Wakas

SpendLessTime
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Cannot login to my online account

@gd77ni

If you have changed your Member Centre password, remember it is the same password used by the router to login to the internet so you will need to ensure that the password is updated too on the router internet connection page.