Cannot log into my account 2019-06-10
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Cannot log into my account 2019-06-10
10-06-2019 9:54 AM
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Re: Cannot log into my account 2019-06-10
10-06-2019 12:01 PM
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Just had another chat with customer support. Wider issues still ongoing. ETA for fix 72 hours.
Apparently, being unable to log into my account is not classed as a service issue despite not being able to look at my bills. Not being a service issue on website wastes customer time and service staff time as they deal with a customer.
Re: Cannot log into my account 2019-06-10
10-06-2019 12:26 PM
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Re: Cannot log into my account 2019-06-10
10-06-2019 12:57 PM
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Re: Cannot log into my account 2019-06-10
10-06-2019 1:04 PM
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Thanks for the clarification *face palm* Sorry I now see your thread is in the Account/Billing board, for some reason the internal Lithium system we use to respond to community posts pulled your thread into the mobile queue. No worries, I'll reply to your private message shortly.
Re: Cannot log into my account 2019-06-10
12-06-2019 8:39 AM
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Re: Cannot log into my account 2019-06-10
12-06-2019 11:05 AM
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Hi there @ac2017,
That's great to hear. I'm really sorry for any inconvenience this may have caused.
Re: Cannot log into my account 2019-06-10
12-06-2019 11:54 AM
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Re: Cannot log into my account 2019-06-10
12-06-2019 12:43 PM
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Re: Cannot log into my account 2019-06-10
12-06-2019 1:22 PM
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Re: Cannot log into my account 2019-06-10
12-06-2019 2:06 PM
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Re: Cannot log into my account 2019-06-10
13-06-2019 11:00 AM
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Re: Cannot log into my account 2019-06-10
13-06-2019 1:23 PM
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Re: Cannot log into my account 2019-06-10
13-06-2019 3:16 PM
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Re: Cannot log into my account 2019-06-10
13-06-2019 5:44 PM
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Hi there @ac2017
For future reference you can access your open and closed questions by following these steps:
Login to your account via plus.net. > manage account > Help assistant
Alternatively a direct link to the page is plus.net/wizard
In terms of the ticket list displaying content, I'm afraid this is how the ticket system works. They don't function like emails with headers and are organised by question numbers and dates. They are identified by 'type' such as question or service notice too which may help you find what you're looking for.
Similarly with the contents to which they provide, some tickets on your account are more akin to notes and so may only contain simplified information.
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