Cannot change my payment date, still
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Cannot change my payment date, still
14-01-2019 5:56 PM
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For 2 months I've been wanting to change my billing date, as the money goes out the day before payday every month (payday is 15th) and it's causing me issues. I just want it putting back a couple of days. However, whenever I try to change it, I get this error:
Bill date change cannot be performed due to the following reasons:
I really need it changing and I was told that the "This account is due to be closed" part was nothing to worry about either, but I am worrying as it still says it and I'm wondering if there's something I should know. It's not very customer friendly to have that on my account. Can anyone who works for PN please let me know what is happening?
Re: Cannot change my payment date, still
14-01-2019 6:57 PM
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Hello @mmace,
Thanks for getting in touch.
I am sorry to see you are having trouble with changing your bill date and I apologise for the frustration caused. I can see a colleague has raised this with our incident management team and is monitoring this closely. You will be updated here when we have more news.
Thanks.
Re: Cannot change my payment date, still
14-01-2019 9:58 PM
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I can't understand why my account is flagged for closure/cancelling and why I (or you guys) cannot easily remove this flag and change the billing date.
I swear it's just been one issue after another since I joined PN, it feels like you have it in for me.
Re: Cannot change my payment date, still
15-01-2019 8:14 AM
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@mmace No its not just you , there are quite a few customers with similar issues
Re: Cannot change my payment date, still
15-01-2019 10:24 AM
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Sorry for the message you're seeing that your account is to due to be closed, I can assure you that this isn't the case. I've checked your account and line and there aren't any cease requests.
Unfortunately this isn't something that either myself or the support team can fix, but I've raised this with our billing guys via ticket 186455761 to investigate further though it's likely going to need engineering intervention at some point.
We'll update you when we know more. Apologies for the inconvenience caused.
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