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Cannot change my home phone call plan

denisb
Browser
Posts: 1
Registered: ‎02-02-2021

Cannot change my home phone call plan

I want to change my home phone call plan from Plusnet Anytime to Unlimited UK and Mobiles but get the following message in my account -

"There's something we should mention... You cannot change your Home Phone product at the moment".

It looks like this is a common problem. Can someone fix this please?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Cannot change my home phone call plan

@denisb I've been looking into this and I believe I've spotted the issue but it's not something we can fix unfortunately however we can put the change through from our side so I've raised a support ticket on your account.

If you can respond to the ticket here with confirmation you're happy to go ahead I can arrange this for you

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet