Cannot change my home phone call plan
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Cannot change my home phone call plan
02-02-2021 4:18 PM
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I want to change my home phone call plan from Plusnet Anytime to Unlimited UK and Mobiles but get the following message in my account -
"There's something we should mention... You cannot change your Home Phone product at the moment".
It looks like this is a common problem. Can someone fix this please?
Re: Cannot change my home phone call plan
03-02-2021 2:09 PM
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@denisb I've been looking into this and I believe I've spotted the issue but it's not something we can fix unfortunately however we can put the change through from our side so I've raised a support ticket on your account.
If you can respond to the ticket here with confirmation you're happy to go ahead I can arrange this for you
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