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Cannot change direct debit or even get into billing section

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Newbie
Posts: 1
Registered: Thursday

Cannot change direct debit or even get into billing section

For the past 2 weeks I have been unable to get into Billing in order to change the account details for my Direct Debit. The current account will be closed soon and I cannot change the DD to my new account. The error message states “Sorry, we are unable to complete this request at the moment, please try again later”. I have tried later, many, many times over the past 2 weeks yet cannot get in. If I cannot change the payment details then the next DD will fail and it will no doubt be my fault!!