Cannot change direct debit or even get into billing section
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Cannot change direct debit or even get into billing section
26-03-2020 11:06 AM
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For the past 2 weeks I have been unable to get into Billing in order to change the account details for my Direct Debit. The current account will be closed soon and I cannot change the DD to my new account. The error message states “Sorry, we are unable to complete this request at the moment, please try again later”. I have tried later, many, many times over the past 2 weeks yet cannot get in. If I cannot change the payment details then the next DD will fail and it will no doubt be my fault!!
Re: Cannot change direct debit or even get into billing section
03-04-2020 11:47 AM
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Hi @Jamix999,
Thank you for taking your time to get in touch.
I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200563163
Kind regards,
Josh
Re: Cannot change direct debit or even get into billing section
03-04-2020 4:45 PM
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Hello
I am unable to change my direct debit details. 2 months ago my direct debit was cancelled by mistake and since then my payments have been rejected. However I cannot change my direct debit details as option is blacked out. How do I change it or set up a new direct debit mandate.
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