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Cannot change direct debit or even get into billing section

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Newbie
Posts: 1
Registered: ‎26-03-2020

Cannot change direct debit or even get into billing section

For the past 2 weeks I have been unable to get into Billing in order to change the account details for my Direct Debit. The current account will be closed soon and I cannot change the DD to my new account. The error message states “Sorry, we are unable to complete this request at the moment, please try again later”. I have tried later, many, many times over the past 2 weeks yet cannot get in. If I cannot change the payment details then the next DD will fail and it will no doubt be my fault!!

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 107
Thanks: 7
Fixes: 2
Registered: ‎09-03-2020

Re: Cannot change direct debit or even get into billing section

Hi @Jamix999,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200563163

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
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Hooked
Posts: 7
Thanks: 2
Registered: ‎07-12-2019

Re: Cannot change direct debit or even get into billing section

Hello

I am unable to change my direct debit details. 2 months ago my direct debit was cancelled by mistake and since then my payments have been rejected. However I cannot change my direct debit details as option is blacked out. How do I change it or set up a new direct debit mandate.