Cannot acknowledge failed billing
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cannot acknowledge failed billing
Cannot acknowledge failed billing
31-12-2019 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot acknowledge failed billing
31-12-2019 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Pgled70
Apologies for the inconvenience this caused you, however, I can see it has now been resolved.
Please let us know if you need any further assistance.
Thanks.
Re: Cannot acknowledge failed billing
28-01-2020 10:57 PM - edited 28-01-2020 10:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot acknowledge failed billing
29-01-2020 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Pgled70,
I'm very sorry that this page is not loading correctly again and that this means that you are unable to acknowledge the message and remove the restrictions. I have removed the restriction from your account now and your service should be back to normal straight away.
Re: Cannot acknowledge failed billing
22-04-2020 9:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot acknowledge failed billing
23-04-2020 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Pgled70,
I'm very sorry that this has happened again. I've activated your account now and the service should be back to normal right away.
Re: Cannot acknowledge failed billing
28-04-2020 12:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot acknowledge failed billing
29-04-2020 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All removed for you @Pgled70. Apologies for the frustration and inconvience this caused you.
Re: Cannot acknowledge failed billing
20-05-2020 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot acknowledge failed billing
20-05-2020 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've got the same problem after PN screwed up a change of DD. Now I have a payment reminder email, but the links don't work and I can't log into my PN account on www.plus.net - it says ERR_CONNECTION_REFUSED.
Re: Cannot acknowledge failed billing
20-05-2020 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Pgled70 and @cassini232 you should both be able to access the internet fully and to pay your balance, please go to: plus.net/pay
Re: Cannot acknowledge failed billing
20-05-2020 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for that - I've paid now.
Please explain why, when you send out a payment reminder, the first thing you do is block us from the site where we have to pay? What's that all about?
Re: Cannot acknowledge failed billing
20-05-2020 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @cassini232 it isn't a restriction per say. It is called 'flash screen' where the devices that are connected to the broadband get a screen that remind you to pay your bill, the user needs to click 'I understand' or it will restrict some internet services or websites. Some users don't see the splash screen, which is where us advisors remove it for you. But the screen will appear on day 1, 5 and 10 before the full restrictions come into play on day 14 of the balance being outstanding. Hope that clears things up for you
Re: Cannot acknowledge failed billing
20-05-2020 4:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I see.
> Some users don't see the splash screen, which is where us advisors remove it for you.
I think you should fix that bug. And if we can't access plusnet at all (why on Earth is it included in the restrictions?) and customer services doesn't respond, how are we supposed to raise the restrictions? It took me a while to twig that the only thing I had left was the forums.
Re: Cannot acknowledge failed billing
22-05-2020 6:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This has been a know bug for close to 2 years ,, they are unable to fix 🤔
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cannot acknowledge failed billing