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Cannot access invoice and bill is stupidly high!

hambowsky
Just browsing
Posts: 1
Registered: ‎11-10-2019

Cannot access invoice and bill is stupidly high!

Hi

Has anybody else had problems accessing their invoices? All I ever get is "iac.plus.net refused to connect."

Also, has anybody else been receiving extremely expensive bills over the past few months? All I have is a fibre connection and line rental with Plusnet but just received a bill for £98!!! 

1 REPLY 1
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Cannot access invoice and bill is stupidly high!

Hi @hambowsky

 

We're sorry to hear about the issues you have encountered. Can you please confirm if you were in suspended billing? The figure of £98 looks more in line with suspended billing and we have then requested 90 days back including the current month.

 

Kind Regards