Cannot Login to Member centre
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Re: Cannot Login to Member centre
16-10-2020 10:42 AM
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>>> U P D A T E <<<
Last night my home PC needed to install some Microsoft updates, this morning I have the same issue if using Chrome, I just get the blank screen, Edge and Firefox are still working thank goodness.
So the only difference from the day before when Chrome worked is the Microsoft upfates !
I suspect a lot more users will be reporting this issue...
Dave
Re: Cannot Login to Member centre
16-10-2020 10:47 AM
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@daveg6hni wrote:
So the only difference from the day before when Chrome worked is the Microsoft upfates !
Why would it be Microsoft updates causing it when the same problems exist on both Mac and Windows. It must be an account issue or a website coding problem which is not compatible with browsers.
PLUSNET, where is your reply to this thread
Re: Cannot Login to Member centre
16-10-2020 10:56 AM
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I see our point, but if it was an account issue why could I login OK on Wednesday and Thursday, but not today and why only (for me) whith Chrome ?
If it was an account issue then Edge and Firefox would not work either sureky, but they do, well at least today they do
I think PN must have made a change which has had unforssen consequences especially in Chromw which are only becomming apparent when users update their PCs, as for Macs, I can't say, but have you had any updates recently ?
I take it you used to be able to access your account without issues up until recently
Re: Cannot Login to Member centre
16-10-2020 11:02 AM
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I cannot access my account on a mac at home or on a windows pc at my office. Safari, Chrome, Edge. I have the same problem even trying to log in via the Safari browser on an iPhone.
3 devices using different browsers on each and I cannot access my account or bills. A serious flaw. I'm in the process of moving away from Plusnet to NOW Broadband and would like to be able to view my final bill after I have transferred away.
Re: Cannot Login to Member centre
16-10-2020 11:11 AM
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Long shot I know, but have you tried Firefox on your Mac or iPhone ?
I beleive they do make a version for both, so possibly worth a go...
You could also try Private Messaging one of the PN staff that monitor this forum, I have always found @Gandalf extreemly helpful when I am at my whits end
Dave
Re: Cannot Login to Member centre
16-10-2020 12:51 PM - edited 16-10-2020 2:02 PM
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Shot in the dark here, but can those experiencing problems tried browsing here (during a period that you're getting the blank Member Centre pages).
I'm wondering whether or not you're all hitting a particular server behind the load balancer.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Cannot Login to Member centre
16-10-2020 1:03 PM - edited 16-10-2020 1:07 PM
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Thanks Bob,
I've just tried logging into my sisters account which seems to work. I am not over there at the moment so can't test it there - is it a problem that would just affect people on a PlusNet connection? I would have thought not as it'll be server based your side, but let me know if I am wrong.
I am happy to help out where I can, just let me know if I can do anything else.
Re: Cannot Login to Member centre
16-10-2020 1:25 PM
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portal04
Re: Cannot Login to Member centre
16-10-2020 1:31 PM
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Just tried your link and that is showing blank for me too, I just don't get the problem when I log into the member centre through the normal means as usual.
I am using MacOS Sierra with Safari 12.12.6.
I have my PC next to me as well, so I can try that if needed.
Re: Cannot Login to Member centre
16-10-2020 1:42 PM
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@bobpullen wrote:
Shot in the dark here, but can those experiencing problems tried browsing here (during a period that you're getting the blank Member Centre pages).
I'm wondering whether or not you're all hitting a particular server behind the load balancer.
I get portal01 on my mac and get portal07 and portal04 on my iPhone.
Re: Cannot Login to Member centre
16-10-2020 1:45 PM
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@essexmatecommun & @starkx - are you currently experiencing the issue across all of these devices?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Cannot Login to Member centre
16-10-2020 1:48 PM
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@bobpullen Yes across mac, windows 10, iPhone iOS14. Safari, Chrome, Edge browsers. A blank screen every time for me with header and footer.
Re: Cannot Login to Member centre
16-10-2020 1:50 PM
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One thing I have just noticed is the link you posted, Safari moans it is not secure. Nothing loads.
However if I manually enter portal.plus.net it seems to work fine.
Could be a red herring and all that, just thought I'd let you know.
Re: Cannot Login to Member centre
16-10-2020 2:01 PM
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yes. my work machine (win 10) and my home machine (also win10) both experience this issue against firefox, chrome, edge
I've experienced this issue when I am load balanced to portal02 and portal04
I'm seeing a cross origin issue in the dev console which i'll be honest , are down to your code or to your server configs rather than anything I have going on locally.
I'm also getting an error coming from the minified js files
see attachment for details
Re: Cannot Login to Member centre
16-10-2020 2:16 PM - edited 16-10-2020 2:17 PM
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Thanks both, looks like the portal server theory might be a red herring in which case.
@starkx I see the COR/JS errors and I don't have issues logging into our website so I'm fairly confident it's unrelated.
@Alex you can just add an 'https://' prefix to get around the security warnings. Not much it would tell me though, as you're not suffering the problem. If it was a problem with a specific server then I'd expect it to affect all connections.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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