Cannot Connect to Failed Payment Page
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cannot Connect to Failed Payment Page
29-05-2019 12:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
29-05-2019 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @samanthabastow, thanks for getting in touch.
I am really sorry to hear of the issues you have had with your service. Upon the generation of a bill, we do allow a 14 day grace period for payment to be made. Within this time, a splash screen may appear where there should be an option for you to acknowledge and continue. We are aware of a slight issue where the splash screen may not load for some customer and we are actively working on a fix. I do sincerely apologise if that has happened to you.
I've now manually removed these restrictions and you should be able to continue to browse as normal.
I hope this helps but if you need anything else, just let us know.
Re: Cannot Connect to Failed Payment Page
29-05-2019 10:33 AM - edited 29-05-2019 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Thank you for responding so quickly. I can now connect to plus net and the other websites, thank you so much for that. I am unable to change my billing date to be when I now get paid as I did it in the last 4 months, but soon I should be able to so hopefully I won't go into the 14 day grace period every time when that happens. Thank you for your help.
Re: Cannot Connect to Failed Payment Page
29-05-2019 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This topic has been moved from ADSL Broadband to Accounts/Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cannot Connect to Failed Payment Page
29-05-2019 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your response @samanthabastow
Glad to hear the service is now running as it should. If we can help with anything else, just let us know.
Re: Cannot Connect to Failed Payment Page
24-06-2019 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, Sorry to be a bother again, but the same thing has happened, is there any way it could be fixed again? I am paying on Fri 28th. Also, when I tried to change the payment date on the site after last time, it says I can't because I changed it within the past 4 months (Before I lost my job.) I now get paid on the 30th of every month (28th this month) Is there anyway it can be changed from or your end or should I wait. Thank you
Re: Cannot Connect to Failed Payment Page
24-06-2019 6:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, I've taken the restrictions off the account for you.
It might be a good idea going forward to change the billing date. It should be possible for you to do that on our website once the current bill has been cleared.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cannot Connect to Failed Payment Page