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Cancelling

bobury
Newbie
Posts: 1
Registered: ‎28-03-2020

Cancelling

I signed up to Plusnet on the 17th,March and paid one year in advance for line rental.

I sent a cancellation notice in the post on the 20th,March. I received confirmation of the cancellation note from Plusnet on the 

24th.March  saying  Plusnet will respond in 10 days time. I keep getting advices from Plusnet that the new service will start on the 31st.March and a router has been sent.

I don't want the router or the service! I also want a refund for up front payment.

It soo difficult to communicate with these people. I understand that under the current climate things are difficult, all I want at present is an acknowledgement of my cancellation.