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Cancelling when you just been activated

shaunsheppard
Newbie
Posts: 7
Registered: ‎01-05-2012

Cancelling when you just been activated

Is there a cooling off period?
The reason being is that I was be BeBroadband who don't offer FTTC. I noticed that it was available through Plusnet and signed up. I knew there was a 120gb limit per month, which I was happy with.
My line got activated this morning and speed tests show 37Mb/s, which is fantastic.
I'm a web developer, so I thought I'd take advantage of the extra speed and download some backup files from some servers, only to find the speeds were slower than my old ADSL (500k vs 750k). I did some searching on Google and came across a page on the plusnet website that outlines how different tasks are restricted at certain times of the day and at what speed they're capped at.
Now I've found that page I've realised that Plusnet isn't for me, and I was better off with my old provider where I could get 8Mb/s all day no matter what I was doing.
I find it odd that I've got a line capable of 37Mb/s, but I can't really use it to it's full potential, or at least not for the tasks that I want to do, which I'm actually worse off with now.
8 REPLIES
Moderator
Moderator
Posts: 18,807
Thanks: 1,991
Fixes: 256
Registered: ‎11-01-2008

Re: Cancelling when you just been activated

You can add a 'pro' option for £5 a month which gives you line speed at all times.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Superuser
Superuser
Posts: 9,804
Thanks: 1,169
Fixes: 67
Registered: ‎06-04-2007

Re: Cancelling when you just been activated

Yep, the Pro Add On seems ideal for your requirements.
You can activate this from the Member Centre Add Ons page and it takes effect immediately.
David
shaunsheppard
Newbie
Posts: 7
Registered: ‎01-05-2012

Re: Cancelling when you just been activated

Quote from: dvorak
You can add a 'pro' option for £5 a month which gives you line speed at all times.

Thank you, that addon seems to of done the trick.
Moderator
Moderator
Posts: 18,807
Thanks: 1,991
Fixes: 256
Registered: ‎11-01-2008

Re: Cancelling when you just been activated

No worries, and welcome to the forums Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

shaunsheppard
Newbie
Posts: 7
Registered: ‎01-05-2012

Re: Cancelling when you just been activated

Technically it should be 'Welcome back'  Smiley
I was a Plusnet customer five or so year ago until I moved to BeBroadband, there was no sign of Be offering FTTC anytime in the next year, so I'm back here.
adie:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Cancelling when you just been activated

Welcome back shaunsheppard  Cheesy
Chris Pettitt
Cloud Environments Engineer
tomxlisa
Grafter
Posts: 213
Registered: ‎20-04-2012

Re: Cancelling when you just been activated

Just to answer the question though, is there a cooling off period?.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Cancelling when you just been activated

I've answered this question in response to the PM that you sent me Smiley
Chris Pettitt
Cloud Environments Engineer