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Cancelling relatives account who has moved to a home

Newbie
Posts: 2
Thanks: 1
Registered: ‎13-10-2020

Cancelling relatives account who has moved to a home

Hi, Has anyone got advice on how to go about cancelling my aunt's phone and broadband account with PN. She has moved into a care home and cannot write or speak on the phone.
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Aspiring Pro
Posts: 210
Thanks: 29
Fixes: 5
Registered: ‎28-09-2020

Re: Cancelling relatives account who has moved to a home

Does anybody have power of attorney over your Aunt? I believe you can email Plusnet at postroom@plus.net the PoA document. 

Once processed that person should be able to call 0800 013 2632 to cancel her account. 

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Newbie
Posts: 2
Thanks: 1
Registered: ‎13-10-2020

Re: Cancelling relatives account who has moved to a home

Thanks for great advice, we have POA and emailed PN with a copy