Cancelling relatives account who has moved to a home

[#1]

Hi, Has anyone got advice on how to go about cancelling my aunt's phone and broadband account with PN. She has moved into a care home and cannot write or speak on the phone.

[#2]

Does anybody have power of attorney over your Aunt? I believe you can email Plusnet at postroom@plus.net the PoA document. 

Once processed that person should be able to call 0800 013 2632 to cancel her account. 

[#3]

Thanks for great advice, we have POA and emailed PN with a copy