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Cancelling my account

Davidsmith
Newbie
Posts: 1
Registered: ‎02-04-2020

Cancelling my account

I am trying to cancel my account with Plusnet but due to this whole COVID-19 shutdown i cant get through to anyone via the contact number. Can someone help me out as i do not wish to get charged anymore????

3 REPLIES 3
brendanlauren
Newbie
Posts: 1
Registered: ‎02-04-2020

Re: Cancelling my account

Hi,

I have been frustrated also in my attempts to cancel my account. Other than sending a letter( can’t get out to buy stamps etc) they don’t seem to allow you to leave. Can anyone help. I’ve tried the twitter account, no luck as yet   This is ridiculous. 
Brendan. 

dvorak
Moderator
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Registered: ‎11-01-2008

Re: Cancelling my account

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/

Usually you'd ring 0800 013 2632 but a better way might be to write to them using signed for post to the address on the web page above.

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dvorak
Moderator
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Re: Cancelling my account


@brendanlauren wrote:

I have been frustrated also in my attempts to cancel my account. Other than sending a letter( can’t get out to buy stamps etc) they don’t seem to allow you to leave.


If you can get to a post box safely or a neighbour will post it for you then you can print your own postage here https://parcel.royalmail.com/orders/quick-delivery/

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