Cancelling my account
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Cancelling my account
02-04-2020 2:21 PM
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I am trying to cancel my account with Plusnet but due to this whole COVID-19 shutdown i cant get through to anyone via the contact number. Can someone help me out as i do not wish to get charged anymore????
Re: Cancelling my account
02-04-2020 2:36 PM
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Hi,
I have been frustrated also in my attempts to cancel my account. Other than sending a letter( can’t get out to buy stamps etc) they don’t seem to allow you to leave. Can anyone help. I’ve tried the twitter account, no luck as yet This is ridiculous.
Brendan.
Re: Cancelling my account
02-04-2020 2:39 PM
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Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
Usually you'd ring 0800 013 2632 but a better way might be to write to them using signed for post to the address on the web page above.
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Re: Cancelling my account
02-04-2020 2:43 PM
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@brendanlauren wrote:
I have been frustrated also in my attempts to cancel my account. Other than sending a letter( can’t get out to buy stamps etc) they don’t seem to allow you to leave.
If you can get to a post box safely or a neighbour will post it for you then you can print your own postage here https://parcel.royalmail.com/orders/quick-delivery/
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