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Cancelling max premium

paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Cancelling max premium

Hello I was wondering if I could request on here to cancel my max premium service for the higher upload speed I currently have
14 REPLIES
Superuser
Superuser
Posts: 9,762
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Cancelling max premium

There's a Remove Max Premium link on the sign up page at http://trials.plus.net. Using that should be the most effective method for cancelling the option though it might be a few days before the ticket is picked up.
David
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: Cancelling max premium

Ok thanks I'll give that a try
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: Cancelling max premium

Getting some strange support centre questions appearing in my account:-

Your Response
11:00am, Sunday 25 Mar 2012
A regrade of this customer's line has not been possible. Please refund the relevant portion of the regrade fee.
And this seperate one:-
Your Response
11:00am, Sunday 25 Mar 2012
[Internal]
The Account Regrade process encountered an issue when trying to change the customer's account. The system attempted to select a tariff matching the contract period of the old product (18MONTH) but this is invalid for the new product. The system has automatically selected a period of 'MONTHLY'. Please check the customer's account type and scheduled payments, and ensure that the contract period is correct.
Superuser
Superuser
Posts: 9,762
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Cancelling max premium

Looks like the system might have thrown a wobbly when they tried to cancel Max Premium. Roll eyes
David
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Cancelling max premium

Nothing to worry about, the order did drop out for some reason but I can see that an agent picked up ticket 53659057 and has processed it manually.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: Cancelling max premium

Well I havnt been charged on the new bill for max premium, that's listed as cancelled but now I'm charged 17.99 for the extra package when I've been charged 11.49 since I've had it? Whats happened this month?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cancelling max premium

Hi there,
Really not sure what happened there, though I have had a good look through the ticket history and can't see any reason for the change. Really sorry about that.
I've adjusted the account so you'll be charged correctly from next month, I'm afraid I can't do anything about this month as the payment is already going through but I've added a credit of £5.50 to your account which will be discounted from next months bill to cover the incorrect cost.
Hope that helps,
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: Cancelling max premium

Sorry to be nit-picky but it's a difference of £6.50
dick:quote
Superuser
Superuser
Posts: 9,762
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Cancelling max premium

Matt's calculator needs a new battery. Grin
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cancelling max premium

Eep! Sorry about that  Embarrassed discount duly adjusted to £6.50 for next month.
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: Cancelling max premium

I don't know wether it's the credit applied or a one off discount for taking the phone plan but I got a £6.50 "special Offer discount" is that seperate to the refund from last month and that hasn't gone through?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cancelling max premium

It's the credit that I added last month to cover the incorrect cost of extra?
paulg123
Grafter
Posts: 116
Registered: 14-08-2010

Re: Cancelling max premium

Ok just checking because of it being titled as as special offer
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Cancelling max premium

Ah, fair enough Smiley I believe any discounts added manually by staff will display as such on invoices.