Cancelling max premium
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Cancelling max premium
24-03-2012 7:10 PM
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Re: Cancelling max premium
24-03-2012 7:25 PM
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Re: Cancelling max premium
24-03-2012 7:26 PM
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Re: Cancelling max premium
25-03-2012 7:18 PM
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Your Response
11:00am, Sunday 25 Mar 2012
A regrade of this customer's line has not been possible. Please refund the relevant portion of the regrade fee.
And this seperate one:-
Your Response
11:00am, Sunday 25 Mar 2012
[Internal]
The Account Regrade process encountered an issue when trying to change the customer's account. The system attempted to select a tariff matching the contract period of the old product (18MONTH) but this is invalid for the new product. The system has automatically selected a period of 'MONTHLY'. Please check the customer's account type and scheduled payments, and ensure that the contract period is correct.
Re: Cancelling max premium
26-03-2012 12:25 AM
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Re: Cancelling max premium
26-03-2012 9:35 AM
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Re: Cancelling max premium
02-04-2012 10:36 AM
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Re: Cancelling max premium
02-04-2012 3:44 PM
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Really not sure what happened there, though I have had a good look through the ticket history and can't see any reason for the change. Really sorry about that.
I've adjusted the account so you'll be charged correctly from next month, I'm afraid I can't do anything about this month as the payment is already going through but I've added a credit of £5.50 to your account which will be discounted from next months bill to cover the incorrect cost.
Hope that helps,
Re: Cancelling max premium
02-04-2012 8:29 PM
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dick:quote
Re: Cancelling max premium
03-04-2012 1:48 AM
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Re: Cancelling max premium
03-04-2012 9:43 AM
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Re: Cancelling max premium
02-05-2012 9:23 AM
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Re: Cancelling max premium
02-05-2012 1:21 PM
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Re: Cancelling max premium
02-05-2012 2:09 PM
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Re: Cancelling max premium
02-05-2012 4:20 PM
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