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Cancelling due to price increase?

cambios
Newbie
Posts: 2
Registered: 07-03-2016

Cancelling due to price increase?

I'd like to cancel my plus net package due to line rental increase.  Am I able to do this?  I had no notification of any increase, only just hoped when I looked at my bills.
Any advice? 
Thanks x
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Cancelling due to price increase?

No as the time limit for cancellation is well past
You will have been notified of the price increase in July last year
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Cancelling due to price increase?

The line rental went up last Sept. You should have gotten an email then telling you. The limit for getting out was back then.
You could try the retentions team to see if you can get a better deal.
cambios
Newbie
Posts: 2
Registered: 07-03-2016

Re: Cancelling due to price increase?

No email ever received - trust me I am OCD about such things. 
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Cancelling due to price increase?

Looking on the account it appears we sent the email notification on 29/07/15. A copy of the email was put on the account Here.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team