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Cancelling contract.

adriang
Grafter
Posts: 59
Registered: 29-09-2010

Cancelling contract.

How can i cancel the installation of the phone line and broadband from plus net?
Feel regret i even put a password on here
6 REPLIES
kieran
Dabbler
Posts: 15
Registered: 14-05-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Give them a ring. I think you have 14 days to cancel.
dick:quote
adriang
Grafter
Posts: 59
Registered: 29-09-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Thanks dude
Do you know what happens if I call up and it has been more than 14 days?
dick:quote
kieran
Dabbler
Posts: 15
Registered: 14-05-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

It's 14 days from when you go live I think. But if it's after 14 days I think you have to pay either the remaining contract, or £40 (the price of the router I believe).
dick:quote
adriang
Grafter
Posts: 59
Registered: 29-09-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Thats ok then. As i say The guy hasnt even been out yet to install my phone line let alone waiting the 7 days for teh broadband to be activated.
dick:quote
adriang
Grafter
Posts: 59
Registered: 29-09-2010

Re: Cancelling contract.

Can anyone confirm what would happen here
I signed up at 1:30pm on the 17th september for the phone line install... then the broadband.  No one is due to come to my house for another 2 weeks to install the actual phone line in the first place.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Cancelling contract.

Hi adriang,
You can cancel the service as long as you haven't gone live with us. Can I ask you why?
Jojo Smiley