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Cancelling PN and moving to Cityfibre procedure
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Cancelling PN and moving to Cityfibre procedure
28-03-2021 12:47 PM
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Cityfibre has been activated in my street and I will be switching at the end of my contract on 29 Jan 2022
my question is what is the procedure?
I know that I have to give PN 30 days notice as I'm switching to a provider not on openreach
so do I give notice on 29 Jan 22 or on 29 dec 21?
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Re: Cancelling PN and moving to Cityfibre procedure
28-03-2021 2:39 PM
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It’s 14 days notice and you’ll need to call 0800 013 2632. Probably best calling 14 days before you go live with Cityfibre/the end of your contract so you don’t pay termination fees or two services simultaneously
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