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Cancelling PN and moving to Cityfibre procedure

andrewpurkis201
Grafter
Posts: 31
Registered: ‎05-03-2015

Cancelling PN and moving to Cityfibre procedure

Cityfibre has been activated in my street and I will be switching at the end of my contract on 29 Jan 2022

 

my question is what is the procedure?

 

I know that I have to give PN 30 days notice as  I'm switching to a provider not on openreach

 

so do I give notice on 29 Jan 22 or on 29 dec 21?

1 REPLY 1
Thrall
Seasoned Pro
Posts: 532
Thanks: 107
Fixes: 20
Registered: ‎28-09-2020

Re: Cancelling PN and moving to Cityfibre procedure

It’s 14 days notice and you’ll need to call 0800 013 2632. Probably best calling 14 days before you go live with Cityfibre/the end of your contract so you don’t pay termination fees or two services simultaneously