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Cancelling Account

Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Cancelling Account

After careful consideration, I'm changing my provider from Plusnet to BT. I've provided BT with the MAC Key that Plusnet sent, do I need to do anything more? I tried calling customer services but was told there would be a minimum wait of 30 minutes before being spoken to----not too impressive!
4 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Cancelling Account

Nothing at all - it should happen automatically
However once the broadband and phone have moved to BT you should raise a ticket advising that it has happened just in case the automatic notification system hasn't worked properly
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Cancelling Account

Thanks Jim.
I've not needed to come here for advice very often but whenever I have there's always been a prompt and helpful response----maybe I'll be back to Plusnet--who knows?Huh
Many thanks, Pete.
MrT
Grafter
Posts: 379
Registered: 30-06-2010

Re: Cancelling Account

'In-depth' information on the policy / process is available at http://www.plus.net/support/service/policies/cancellation.shtml.
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: Cancelling Account

Just for the record I left BT for having to wait 20 minutes and then speaking to India who had no clue what I was on about.