Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Cancelling Account
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cancelling Account
Cancelling Account
26-07-2014 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After careful consideration, I'm changing my provider from Plusnet to BT. I've provided BT with the MAC Key that Plusnet sent, do I need to do anything more? I tried calling customer services but was told there would be a minimum wait of 30 minutes before being spoken to----not too impressive!
Message 1 of 5
(932 Views)
4 REPLIES 4
Re: Cancelling Account
26-07-2014 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nothing at all - it should happen automatically
However once the broadband and phone have moved to BT you should raise a ticket advising that it has happened just in case the automatic notification system hasn't worked properly
However once the broadband and phone have moved to BT you should raise a ticket advising that it has happened just in case the automatic notification system hasn't worked properly
Message 2 of 5
(481 Views)
Re: Cancelling Account
26-07-2014 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Jim.
I've not needed to come here for advice very often but whenever I have there's always been a prompt and helpful response----maybe I'll be back to Plusnet--who knows?
Many thanks, Pete.
I've not needed to come here for advice very often but whenever I have there's always been a prompt and helpful response----maybe I'll be back to Plusnet--who knows?
Many thanks, Pete.
Message 3 of 5
(481 Views)
Re: Cancelling Account
29-07-2014 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
'In-depth' information on the policy / process is available at http://www.plus.net/support/service/policies/cancellation.shtml.
Message 4 of 5
(481 Views)
Re: Cancelling Account
29-07-2014 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just for the record I left BT for having to wait 20 minutes and then speaking to India who had no clue what I was on about.
Message 5 of 5
(481 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Cancelling Account