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Cancelled within 14 day period 25 days later still no refund

tsong
Hooked
Posts: 5
Thanks: 1
Registered: ‎28-04-2018

Cancelled within 14 day period 25 days later still no refund

I cancelled my fibre broadband order 5 days after placing my initial order (i.e. within the 14 day cancellation period). Order was placed on 25th May, I cancelled on the 30th. No sign of refund.
5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Cancelled within 14 day period 25 days later still no refund

Hi @tsong

 

Thank you for getting in touch and raising this concern to us within the forum.

 

I have read through the details on this within your account and have sent you a ticket through your account with more information. You can view these details here

 

I will get back in touch with the final resolution as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
tsong
Hooked
Posts: 5
Thanks: 1
Registered: ‎28-04-2018

Re: Cancelled within 14 day period 25 days later still no refund

Thank you very much for the quick response! Looking forward to this being resolved quickly.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,565
Thanks: 261
Fixes: 53
Registered: ‎26-03-2018

Re: Cancelled within 14 day period 25 days later still no refund

As do we, @tsong

 

I'm sure @Warwick will update this thread with good news as soon as he gets a reply on the ticket he raised. 

 

If we can be of any more assistance in the meantime, please don't hesitate to shout up.

 

All the best, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
tsong
Hooked
Posts: 5
Thanks: 1
Registered: ‎28-04-2018

Re: Cancelled within 14 day period 25 days later still no refund

Refund received on 24 June. Thank you. I was expecting the refund to go back to my CC account, instead it was paid to my DD account.
Plusnet Help Team
Plusnet Help Team
Posts: 14,170
Thanks: 4,397
Fixes: 714
Registered: ‎21-04-2017

Re: Cancelled within 14 day period 25 days later still no refund

Thanks for getting back to us.

Sorry that the refund wasn't sent back to your credit card. Unfortunately due to a system issue we're currently unable to process credit/debit card refunds however I'm glad to see you've got it back in your bank account via the direct debit.

If you need any further assistance please do feel free to let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team