Cancelled plusnet account but broadband still active

[#1]

Hi

I cancelled my plusnet account within the first 14 days after calling to arrange a home move as my new property isn't suitable for me

I called to cancel the homemove and also my original plusnet account within the initial 14 days but my broadband was still active this morning after receiving an email advising it was cancelled yesterday

Please can someone help, i'm sick of ringing up, i'm partially deaf and really struggle to hear on the phone

Thanks

[#2]

Hi @dcarr1977 and thanks for getting in touch.

I can see that the confirmation regarding your account is noted here

It's possible that the broadband may have been in the process of being closed down when you checked it this morning. Don't worry - This won't affect the billing on your account.

Best wishes,

Dave